Training Bookings & Customer Service Coordinator

Job Title: Training Bookings & Customer Service Coordinator
Location: York
Job Type: Full-Time | Permanent

About the Role

We are currently recruiting for a Training Bookings & Customer Service Coordinator to join a well-established, global training and safety organisation based in York.

This position offers an excellent opportunity for someone who enjoys responsibility, variety and delivering a high standard of customer service in a professional environment.

Working closely with internal teams across multiple locations, you will play a key role in ensuring delegates and corporate clients receive a seamless and efficient booking experience.

Key Responsibilities

• Managing inbound enquiries via phone and email

• Processing course bookings and updating internal systems accurately

• Providing professional and timely customer service to delegates and clients

• Maintaining booking records, documentation and reporting

• Preparing course materials, instructor packs and certificates

• Supporting general office administration and operational requirements

• Working independently while collaborating with wider remote teams

About You

• Previous experience in customer service, administration, bookings or coordination

• Strong organisational skills with excellent attention to detail

• Confident communicator with a professional approach

• Proficient in Microsoft Office and confident learning new systems

• Self-motivated, reliable and proactive

What’s On Offer

• Competitive salary

• Private healthcare

• Pension scheme

• Supportive and professional working culture

• Opportunity for long-term development within an international organisation

If you are looking for a varied administrative and customer-focused role within a respected and growing organisation, we would love to hear from you.

Apply now or contact Sammie for a confidential discussion.

SammieSmith@Major-Recruitment.com